2016-08-04 33 views
0

OS保持暫停狀態:WINDOWS 10Bluemix安全網關 - Windows服務無法啓動,

在安裝過程中IBM Bluemix的安全網關的Windows客戶端(IBM-securegateway-客戶1.5.1 + client_windows.exe) ,我檢查了Windows服務安裝選項: 「如果您希望Secure Gateway Client作爲服務運行並自動重新啓動,請檢查此選項」。

檢查services.msc我看到「IBM Bluemix Secure Gateway Service」已註冊爲客戶端,但狀態爲「已暫停」。 如果我嘗試手動啓動它,我看到一個提示:。

「Windows無法啓動IBM Bluemix安全網關服務 服務本地計算機上的服務未返回一個錯誤這 可能是一個內部Windows錯誤或內部服務錯誤如果 問題仍然存在,請聯繫您的系統管理員。「

按照https://new-console.eu-gb.bluemix.net/docs/services/SecureGateway/sg_053.html#sg_065的文檔,我試圖手動取消/安裝Windows服務。

卸載工作正常: windowsService.cmd卸載

Microsoft Windows [Version 10.0.10586] 
(c) 2015 Microsoft Corporation. All rights reserved. 

C:\WINDOWS\system32>cd C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client 

C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client>windowsService.cmd uninstall 

> [email protected] uninstall-securegw-service C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client 
> winser -x -r -s --name "IBM Bluemix Secure Gateway Service" 

在嘗試安裝我看到下面的輸出

C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client>windowsService.cmd install 

> [email protected] install-securegw-service C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client 
> winser -i -a -s --name "IBM Bluemix Secure Gateway Service" 

{ Error: Command failed: "C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client\node_modules\winser\bin\nssm64.exe" start "IBM Bluemix Secure Gateway Service" 
I B M B l u e m i x S e c u r e G a t e w a y S e r v i c e : U n e x p e c t e d s t a t u s S E R V I C E _ P A U S E D i n r e s p o n s e t o S T A R T c o n t r o l . 

    at ChildProcess.exithandler (child_process.js:207:12) 
    at emitTwo (events.js:106:13) 
    at ChildProcess.emit (events.js:191:7) 
    at maybeClose (internal/child_process.js:852:16) 
    at Process.ChildProcess._handle.onexit (internal/child_process.js:215:5) 
    killed: false, 
    code: 1, 
    signal: null, 
    cmd: '"C:\\Program Files (x86)\\Secure Gateway Client\\ibm\\securegateway\\client\\node_modules\\winser\\bin\\nssm64.exe" start "IBM Bluemix Secure Gateway Service" ' } 

npm ERR! Windows_NT 10.0.10586 
npm ERR! argv "C:\\Program Files (x86)\\Secure Gateway Client\\ibm\\ibm-node-v6.2.1-win-x64\\node.exe" "C:\\Program Files (x86)\\Secure Gateway Client\\ibm\\ibm-node-v6.2.1-win-x64\\node_modules\\npm\\bin\\npm-cli.js" "run-script" "install-securegw-service" 
npm ERR! node v6.2.1 
npm ERR! npm v3.9.3 
npm ERR! code ELIFECYCLE 
npm ERR! [email protected] install-securegw-service: `winser -i -a -s --name "IBM Bluemix Secure Gateway Service"` 
npm ERR! Exit status 1 
npm ERR! 
npm ERR! Failed at the [email protected] install-securegw-service script 'winser -i -a -s --name "IBM Bluemix Secure Gateway Service"'. 
npm ERR! Make sure you have the latest version of node.js and npm installed. 
npm ERR! If you do, this is most likely a problem with the ibm-bluemix-secure-gateway-client package, 
npm ERR! not with npm itself. 
npm ERR! Tell the author that this fails on your system: 
npm ERR!  winser -i -a -s --name "IBM Bluemix Secure Gateway Service" 
npm ERR! You can get information on how to open an issue for this project with: 
npm ERR!  npm bugs ibm-bluemix-secure-gateway-client 
npm ERR! Or if that isn't available, you can get their info via: 
npm ERR!  npm owner ls ibm-bluemix-secure-gateway-client 
npm ERR! There is likely additional logging output above. 

npm ERR! Please include the following file with any support request: 
npm ERR!  C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client\npm-debug.log 

C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client>npm bugs ibm-bluemix-secure-gateway-client 
'npm' is not recognized as an internal or external command, 
operable program or batch file. 

C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client> 

我沒有看到任何產生NPM-文件的debug.log 。

登錄信息不脫毛多少光:

C:\ Program Files文件(x86)的\安全網關的客戶端\ IBM \ securegateway \客戶端\日誌

**************************************************************************************************************************************************************** 
****************************************************************Starting Windows Service************************************************************************ 
**************************************************************************************************************************************************************** 
****************************************************************Starting Windows Service************************************************************************ 
****************************************************************Windows Service stopped************************************************************************ 
*************************************************************************************************************************************************************** 
**************************************************************************************************************************************************************** 
****************************************************************Starting Windows Service************************************************************************ 
**************************************************************************************************************************************************************** 
****************************************************************Starting Windows Service************************************************************************ 

我試圖剝離securegw_service的.config回裸最小的(我認爲),只包含:

GATEWAY_ID=xxx 
SECTOKEN=xxx 

回答

0

它看起來像最新的更新到Windows 10已經造成安裝失敗。我們已經在我們自己的系統上進行了確認,並會查看是否可以確定任何解決方法,直到有適當的修復程序可用。