<?PHP
error_reporting(0);
//////// OTRS specific information ////////
$url = "https://otrs.classic.com.np/otrs/rpc.pl"; //// URL for OTRS server
$username = "ctdeveloper"; //// SOAP username set in sysconfig
$password = "ctdeveloper"; //// SOAP password set in sysconfig
$TicketID = $_GET['id'];
########################################################################
#### You don't have to change anything below here, although you can ####
########################################################################
#### Initialize new client session ####
echo "<table><tr><th>CustomerID</th><th>TicketID</th><th>TicketNumber</th></tr>";
$client = new SoapClient(
null,
array(
'location' => $url,
'uri' => "Core",
'trace' => 1,
'login' => $username,
'password' => $password,
'style' => SOAP_RPC,
'use' => SOAP_ENCODED
)
);
#### Initialize new client session ####
$client = new SoapClient(
null,
array(
'location' => $url,
'uri' => "Core",
'trace' => 1,
'login' => $username,
'password' => $password,
'style' => SOAP_RPC,
'use' => SOAP_ENCODED
)
);
$queues = array(1 => "Postmaster",
2 => "Raw",
3 => "Junk",
4 => "Retail Support",
5 => "Enterprise Support",
6 => "Sales",
7 => "Marketing",
8 => "Fiber Survey",
9 => "Fiber Support",
10 => "Billing",
11 => "NOC",
12 => "Wireless Support",
13 => "Core-Tasks",
14 => "Chitwan",
15 => "Developer",
16 => "Operations",
17 => "Administration",
18 => "Hetauda",
19 => "Business",
20 => "Info",
21 => "Corporate",
22 => "Wireless Survey",
23 => "Recovery",
24 => "L2-Support",
);
foreach ($queues as $queue_number => $queue_name) {
#### Create and send the SOAP Function Call ####
$TicketDetail_search = $client->__soapCall("Dispatch",
array($username, $password,
"TicketObject", "TicketSearch",
"Result", "ARRAY",
"UserID", 1,
"QueueIDs", array($queue_number),
"StateType", "open"
));
// REMOVE s-gensym
$ticketInfo = array();
if ($TicketDetail_search) {
foreach ($TicketDetail_search as $name => $value){
if (false !== strpos($name, "s-gensym"))
{
$ticketInfo[] = $value;
}
}
}
foreach($ticketInfo as $TicketID)
{
$TicketDetail_get = $client->__soapCall("Dispatch",
array($username, $password,
"TicketObject", "TicketGet",
"TicketID", $TicketID,
));
foreach($TicketDetail_get as $t)
{
$ticketInfo1 = array();
$i = 0;
foreach ($TicketDetail_get as $name => $value){ // explode the xml response
if (false !== strpos($name, "s-gensym")){
$temp[$i] = $value;
if($i > 0) {
$v = $temp[$i-1];
if($i % 2 != 0){
$ticketInfo1[$v] = $value;
}
}
$i++;
}
}
}
echo "<tr>";
echo "<td>" . $ticketInfo1['CustomerID'] . "</td>";
echo "<td>" . $ticketInfo1['TicketID'] . "</td>";
echo "<td>" . $ticketInfo1['TicketNumber'] . "</td>";
echo "</tr>";
}
}
echo "</table>";
?>
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