星號：創建一個多級IVR示例

Question

我想創建一個多級IVR的示例。假設有一個歡迎菜單，您需要輸入您的employeeid。接下來還有第二個菜單，您可以選擇返回到上一個菜單。任何想法如何做到這一點？

下面是一個不起作用的僞代碼示例，因爲我還不知道如何創建多級IVR。

[TestMenu] 

exten => start,1,Answer() 
    same => n,Log(NOTICE, call starts) 
    same => n,Background(welcomeintro) // welcome menu 

    same => n,Background(welcomeoption) // options that your have 
    same => n,WaitExten(5) 

exten => 0,1,Playback(digits/0) ; if enter 0, play back the welcome menu 
same => n,Goto(TestMenu,start,1) // ??? is it ok ? and suppose that I want to skip to Background(welcomeoption) part directly ? 

// if 1 is enterred, lets ask for employeeid 
exten => 1,1,Playback(digits/1) ; 
same => n,Playback(askemployeeid) 
same => n,goto ???? 

exten => i,1,Playback(pbx-invalid) ; invalid 
    same => n,Goto(TestMenu,start,1) 

exten => t,1,Playback(byebye) ; timeout 
    same => n,Hangup() 

[employeeid] 
.... 

假設employeeid是1-8，9是回到上一個菜單。當輸入1-8時，它將播放一個音頻文件並退出。

Answer 1

[TestMenu] 

exten => 0,n,Verbose(1, "Inside test-menu") 
exten => 0,n(TestMenu-start),NoOp() 

exten => 0,n(welcomeIntro-skip-press5),Background(welcomeintro) ;If user presses 5, he skips this. 

exten => 0,n(welcomeIntro-skipped),NoOp() 

exten => 0,n,Background(welcomeoption) 
exten => 0,n,Set(USERCHOICE1=0) ;This is the first choice that the user will enter. 
exten => 0,n,Read(USERCHOICE1,,1,,1,10) ;Read the documentation on Read function to know what this does. 

exten => 0,n,Playback(enteredChoice) 
exten => 0,n,SayDigits(${USERCHOICE1}) 
exten => 0,n,ExecIf($[${USERCHOICE1} = 1]?Goto(askEmpID,0,askEmpID-start)) 

exten => 5,1,Goto(TestMenu,0,welcomeIntro-skipped) 
exten => i,1,Playback(pbx-invalid) ; invalid 
exten => t,1,Playback(byebye) ; timeout 

[askEmpID] 
.... 

suppose that the employeeid is 1-8 
and 9 is for going back to the previous menu. 

and when 1-8 is entered, it will play a audio file and quit. 

這只是代碼的一個小例子。您可以對此進行調整並根據您的要求進行調整。請注意，我沒有測試過它。

HTH。