osTicket上傳新票的文件

Question

我想添加一個新的字段到新票的客戶端表單（工作人員的一面是不必要的，但如果它都是一樣的...），以便用戶可以上傳一份文件。我在管理面板中看到了「允許上傳功能」設置，所以我相信這是可能的。我是osTicket的新手，所以請原諒我，如果這是顯而易見的。

我應該編輯哪個文件？你們能給我一個線索嗎？

Answer 1

There are settings in backend of osticket just enable those ones 
step1- login to backend of osticket with admin privileges 
step2- click on tab settings(next to dashboard). 
step3- within settings click on tab tickets. 
step4- There is Attachment section on this page.enable checkbox in front of 
     **Allow Attachments,online web attachments** etc. 
step5- change other settings as per requirement also you can specify the required file types like .jpg,.png along with .doc and .pdf. 
step6- Save the changes. 

If you want more customization you can edit file here osticket/include/client/open.inc.php